Free Shipping for Orders above $99.95*
Free Shipping for Orders above $99.95*
Your top questions about shopping at Ikorii, answered.
All prices on our website are displayed in USD (United States Dollars).
Orders are typically processed within 3–5 business days.
After dispatch, shipping times vary by location, with most orders arriving within 14–21 days.
Standard Shipping: Estimated 2–4 weeks
Express Shipping (via DHL or FedEx): Estimated 7–14 business days after dispatch
Shipping times are estimated and may vary due to customs clearance, courier capacity, or regional delays.
Zone 1 (Major countries):
Free shipping on orders over $99.95
$9.95 shipping fee for orders under $99.95
Zone 2 (Countries without reliable standard shipping):
Flat rate of $49.95 for premium/express shipping
If your country isn’t listed under our zones, we’ll contact you with custom rates and delivery times.
You can track your order at any time here:
👉 Track Your Order
You’ll also receive a tracking number by email once your order ships.
If you haven’t received tracking after 7 business days, please email us at support@ikorii.com.
If you entered an incorrect shipping address, email us within 12 hours of placing your order at support@ikorii.com.
Changes cannot be made after that window. Refunds will not be issued for orders shipped to incorrect addresses provided at checkout.
Once shipped, you’ll receive a shipping confirmation email.
If you didn’t receive it, check your spam or promotions folder and mark support@ikorii.com as a safe sender.
Some carriers take 2–5 business days to update tracking.
If you don’t see any updates after 5 business days, contact us for support.
We ship from multiple fulfillment centers, so your items may arrive separately.
Rest assured, your remaining items are on the way and will be tracked individually.
If it’s been more than 45 days since your order shipped, please contact us at support@ikorii.com with:
Your full name
Order number
Email address used at checkout
We’ll investigate and resolve it promptly.
International orders may be subject to customs duties or taxes upon arrival.
These fees are not included in your order total and are the customer’s responsibility.
We’ll gladly replace any item that arrives damaged or defective within 30 days of delivery.
Please email support@ikorii.com with the following:
Order number
Full name
Email used for the order
Photos of the damage
We’ll send a replacement as soon as possible.
If we sent you the wrong product, please contact support@ikorii.com with your:
Order number
Full name
Email used
We’ll resolve the issue right away.
Each product page includes a detailed size chart. We recommend reviewing the chart and taking your own measurements to ensure the best fit. Still unsure? Reach out to our team and we’ll be happy to help.
You can find full return instructions on our Returns & Refund Policy.
We accept returns for store credit only, within 30 days of delivery.
Double-check your payment details, shipping address, and ensure your browser is up to date. Still having trouble? Contact us at support@ikorii.com for assistance.
If your tracking link doesn’t work, try entering your tracking number directly on the courier’s website.
Still not working? Email us with your:
Order number
Full name
Email used
We’ll investigate for you.
Enter your code during checkout in the “Apply Coupon Code” section.
Click Apply, and the discount will be reflected in your total.
No, only one discount code can be applied per order.
No. Discount codes do not apply to items already marked on sale.
Our support team is here for you!
📧 Email us at support@ikorii.com, and we’ll get back to you as soon as possible.